cbaj Privacy Policy
This policy provides complete information on how your personal data is collected on the cbaj platform, why it is stored, and in what circumstances it may be shared with third parties.
Policy Overview and Scope
1.1 Who Is Covered by This Policy
All registered account holders on cbaj, guest users who only browse the site, and anyone who contacts our customer support — all are covered by this privacy policy.
cbaj only permits persons aged 21 or above to create an account. We do not knowingly collect any personal information from anyone under the age of 21.
1.2 Changes to This Policy
cbaj reserves the right to change or update this privacy policy at any time. For any significant changes, we will notify registered users by email. Continued use of the platform after an updated policy is published will be considered acceptance of the revised policy.
What Information We Collect
2.1 Information You Provide Directly
Information you provide yourself when you open an account on cbaj or contact us:
- Full name and date of birth
- Email address and mobile number
- Identity document details (National ID or passport number)
- Bank account or mobile banking details (bKash, Nagad, Rocket)
- Password and security question answers (stored in encrypted form)
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform:
- IP address and geographic location
- Device type, operating system, and browser version
- Date and time of site access
- Pages viewed and links clicked
- Session duration and navigation patterns
2.3 Transaction-Related Information
During deposits, withdrawals, and betting activity, we record the transaction amount, method (bKash, Nagad, Rocket, or bank transfer), and date. This information is used for financial reporting, fraud prevention, and dispute resolution.
2.4 Cookies and Similar Technologies
Cookies are used on the cbaj website. Cookies are small text files stored in your browser. They are used to maintain login sessions, provide a personalised experience, and analyse traffic. You can control cookies through your browser settings, though some features may not work correctly if you do so.
What Your Information Is Used For
3.1 Account Management and Identity Verification
Your information is used to confirm your identity, keep your account secure, and process each transaction correctly. cbaj wants to ensure that every account belongs to a real person and that you are protected from unauthorised access or account takeover.
3.2 Service Improvement and Personalisation
By analysing your gaming and betting preferences, cbaj can recommend more relevant games, offers, and bonuses. This makes your experience on the platform more convenient and effective.
3.3 Customer Support
When you contact us via live chat or email, your information and previous communication history help us provide fast and effective assistance. cbaj's customer support team works in both Bengali and English, seven days a week, twenty-four hours a day.
3.4 Security and Fraud Prevention
Both automated systems and manual review are used to detect unusual transactions, multiple account creation, or any other suspicious activity. This ensures the security of the platform for all users.
3.5 Marketing and Communication
If you have consented to marketing communications, cbaj may send emails or SMS about relevant offers, bonuses, and promotions. You can withdraw this consent at any time — every message will include an unsubscribe option.
Data Sharing and Third Parties
cbaj does not sell your personal information or transfer it to third parties for commercial purposes. However, in certain specific situations, sharing information may be necessary:
4.1 Payment Processors
To complete deposit and withdrawal processes, we share relevant financial information with bKash, Nagad, Rocket, and banking partners. These third parties manage information under their own privacy policies and act as payment gateways on behalf of cbaj.
4.2 Technology and Service Providers
We use trusted technology providers for cloud hosting, data analytics, customer service software, and security monitoring. These providers process data in accordance with cbaj's instructions and confidentiality agreements, for specified purposes only.
4.3 Legal Obligations
If any authority requests information under applicable laws, regulations, or court orders in Bangladesh, cbaj may provide the necessary information to comply with that legal obligation. In such cases, we will try to notify you as far as possible, though this may not be possible if there is a legal restriction.
4.4 Business Restructuring
In the event of a merger, acquisition, or asset transfer involving cbaj, user data may be transferred to the new entity. If such a change occurs, we will inform users in advance and publish a new privacy policy.
Our Measures for Data Security
5.1 Encryption and Secure Connections
All data transmitted on the cbaj website and app is secured through SSL (Secure Socket Layer) encryption. Advanced encryption technology is also used when storing your login details, payment data, and personal information, to prevent unauthorised access.
5.2 Access Control
Only specific cbaj staff members who require access to data as part of their job can view user information. All internal access is logged and regular audits are conducted.
5.3 Security Monitoring
Our systems are under active security monitoring 24 hours a day. Any unusual activity — such as repeated login failures from the same IP or account access from an unfamiliar location — automatically triggers an alert and the security team takes immediate action.
5.4 Response to Data Breaches
If a security breach occurs, cbaj will promptly notify affected users and take quick steps to reduce the risk. The registered email address will be used as the means of communication.
User Data Rights
cbaj believes you have clear rights over your personal information. You can actively participate in the following:
6.1 Right to View and Correct Information
You can log in to your account at any time to view your stored personal information and correct any inaccurate details. For changes related to identity documents, assistance from our customer support team may be required.
6.2 Right to Delete Information
You can request deletion of your personal information by closing your account on cbaj. However, we may be legally required to retain certain information for a defined period due to financial transaction records, fraud prevention, and legal obligations.
6.3 Right to Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or SMS from cbaj, click the unsubscribe link at the bottom of any message or inform customer support. This will not stop you from receiving important account-related messages.
6.4 Right to Close Your Account
You can request to close your cbaj account at any time. Make sure to withdraw any remaining balance before the account is closed. Options for a self-selected break or permanent exclusion are also available under the Responsible Gaming policy.
How Long Data Is Retained
7.1 Active Account Data
While your account is active, we retain all necessary information. This includes account details, transaction history, customer support communications, and gaming activity records.
7.2 Closed Account Data
Even after an account is closed, financial transaction records and identity verification information may be retained for a defined period. This is essential for legal requirements, financial audits, and potential dispute resolution. Once this period has passed, the data is securely deleted.
7.3 Backups and Log Files
System backups and server logs may contain short-term data. These are used for security analysis and resolving technical issues, and are automatically deleted on a set cycle.
Protection of Minors' Data
cbaj strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect personal information from anyone under 21. Age is verified at the time of account registration and subsequently confirmed through identity documents.
If we become aware that a minor's information has entered our system, that account will be closed immediately and the relevant data will be securely deleted. If you have any concerns about this, please contact our customer support.
Privacy-Related Contact
9.1 Your Questions and Complaints
If you have any questions about this privacy policy, any requests regarding your information, or any complaints, please contact us. cbaj's dedicated support team is always here for you.
- Live Chat: 24/7 direct chat support (Bengali and English)
- Email: [email protected]
9.2 Response Time
For privacy-related requests, cbaj tries to respond as quickly as possible. For complex requests, identity verification may be required, which may add some processing time.
To learn more about cbaj, read our About Us page, or visit the FAQ section for answers to common questions.