Safe and Healthy Entertainment

cbaj Responsible Gaming — Know Your Limits

Gaming is for fun — not for problems. cbaj believes every player should enjoy the games while considering their budget, time, and state of mind. On this page you will find practical ways to stay safe, warning signs to watch for, and where to get support.

21+ Age Restriction
24/7 Live Chat Support
Self-Exclusion Feature
21+
Age Verification Is Mandatory All betting and casino activity at cbaj is for persons aged 21 and over only. Age is verified at account registration and additional proof may be requested at any time. Opening an account on behalf of a minor or for their use is strictly prohibited. Use passwords and parental controls on your devices to prevent younger family members from accessing cbaj.
Introduction

Responsible Gaming — What It Is and Why It Matters

Online betting and casino games are primarily entertainment. For some people, however, they can gradually slip out of control — when playing is no longer a source of enjoyment but instead causes financial pressure and mental distress. cbaj wants every player to enjoy the games consciously, in a controlled way, and within their own means.

Responsible gaming means playing for entertainment rather than in the hope of winning; not wagering money you cannot afford to lose; and always putting your mental and financial wellbeing first. cbaj's Terms and Conditions include detailed responsible gaming provisions that apply to all players.

Remember, casino games and sports betting are always games of chance. There is no guarantee of winning. Repeatedly placing bets to recover lost money — known as "chasing losses" — is a dangerous habit that should be avoided.

Protection Tools

Ways to Stay in Control

You can use these features from your cbaj account settings or set them up by contacting 24/7 live chat.

Set a Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount in advance. Once set, the limit takes effect immediately. Increasing it requires a waiting period.
Protection Tool
Loss Limit
Set a cap on how much you can lose within a given period. Once the limit is reached, no more bets can be placed for that period. This is an effective way to prevent chasing losses.
Protection Tool
Session Time Limit
Set a limit on how long you play in one sitting. When the time is up, you will receive a break reminder. Staying in front of a screen for long periods reduces your ability to make sound decisions.
Protection Tool
Cooling-Off Period
Take a temporary break from your account for anywhere between 24 hours and 30 days. During this time you cannot log in or place bets. It is useful for clearing your head and reviewing your situation.
Protection Tool
Self-Exclusion
If you want to close your account completely for a longer period (from 6 months to permanent), choose self-exclusion. Once activated, the account cannot be reactivated during that period.
Protection Tool
Reality Check
At set intervals you will receive a reminder showing a summary of your total bets, wins, and losses. This helps you stay aware of reality and avoid getting carried away.
Protection Tool

To activate these features, go to your cbaj account settings page or get help via 24/7 live chat.

Healthy Habits

Practical Tips for Playing Safely

Before you start playing, set a budget — an amount that, if lost, will not affect your daily life or your family's needs. Set aside a fixed amount in bKash, Nagad, or Rocket and decide in advance not to go beyond that limit.

Never use borrowed money or emergency savings for betting. Winning from gambling is a possibility — not a guaranteed source of income. Do not hesitate to reach out to family, friends, or a professional if you feel your gambling habit is getting out of control.

You can learn more about our values and commitments on the cbaj About Us page. We believe transparent and honest business practices are better for everyone in the long run. Under cbaj's Privacy Policy, your use of responsible gaming protection tools is kept completely confidential.

Take regular breaks. Playing for long stretches reduces concentration and increases the chance of poor decisions. Spend time with family, friends, and other interests alongside gaming. Do not make gaming the sole focus of your life.

Stay Alert

Warning Signs of a Problem

If you or someone you know shows any of the signs below, seek help promptly:

  • You keep placing bets to recover lost money — even after your budget has run out.
  • Even when you try to stop playing, thoughts about gambling keep coming back and you feel restless.
  • You are hiding your gambling from family or friends, or lying about it.
  • You are relying on a "big win" to get out of financial pressure or debt.
  • Work, studies, or family responsibilities are being neglected because of gambling.
  • You are turning to gambling to escape mental distress, depression, or loneliness.
  • The amount you gamble is gradually increasing — you now need to bet more to get the same enjoyment as before.
Get Support

Ways to Get Help

cbaj Live Chat Support (24/7)
Any time, any day — speak directly with our support team in Bengali or English. They can help you activate any protection tool, including deposit limits, self-exclusion, or an account break.
Contact by Email
If you feel uncomfortable speaking directly, write to us by email. Our support team will reply in Bengali and help you take the right steps for your situation. Email address: [email protected]
Family and Trusted Friends
Let the people close to you know if you feel your gambling habit is getting out of control. Family support and social connection play the strongest role in recovery.
Professional Mental Health Advice
Bangladesh has psychiatrists and counsellors who provide professional support for addiction and mental health issues. Contact a hospital psychiatry department or a private counselling centre.
Voluntary Account Closure
If you want to take a break on your own terms, let cbaj know via live chat. We will deactivate your account immediately and respect your decision without question.
Our Commitment

cbaj's Responsible Gaming Promise

cbaj believes that a player's long-term wellbeing is our greatest achievement. That is why we make responsible gaming features available on every account automatically and encourage players to set their own limits.

We never allow minors to play and make no exceptions on age verification. If suspicious activity is detected, we proactively reach out and, where necessary, place an account on temporary hold.

Answers to common responsible gaming questions are on our FAQ page, where the self-exclusion process, account breaks, rules for changing deposit limits, and much more are explained in detail.

FAQ

Questions About Responsible Gaming

No. Activating self-exclusion keeps your existing account balance safe. You can withdraw it once the exclusion period ends or by contacting the cbaj support team and completing the required verification.

Lowering a limit takes effect immediately. Raising a limit requires a waiting period (usually 7 days). This delay is intentional — to prevent decisions made in the heat of the moment.

It is often hard to tell on your own, because addiction develops gradually. Common signs include repeatedly chasing losses, hiding gambling from others, continuing to play despite financial problems, and feeling restless or low when not playing. Read the "Warning Signs" section on this page carefully.

Family members can raise concerns with us via live chat or email, subject to verifying the account holder's identity and depending on the circumstances. We review each situation with appropriate care.

No, this is strictly prohibited. You must be at least 21 years old to open an account and take part in any betting or casino activity at cbaj. Age is verified at registration and additional proof of identity may be requested at any time. Any account found to have been opened using a minor's identity is closed immediately.

No. No additional charges apply during a cooling-off period or self-exclusion. Your balance remains unchanged and, once the break ends, you can withdraw or resume playing as normal.
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